We have 12 years of experience in delivering customers solutions to improve their business processes. We do this by training and coaching the customer's employees to internal consultants. We use a methodology called Lean Sigma Change® , which is a combination of a powerful problem solving and project management methodology combined with a toolset to implement the change in an organization.
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I just read the book "Six Sigma for financial services" written by Rowland Hayler and Michael Nichols. I can say that I really like this book. It is written in an easy style with lots of examples of financial institutions.
